Overview
At Isla Plug, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with a product you received, you may request a return or refund within the specified time frames outlined below.

Return Eligibility
To be eligible for a return:

  • Your request must be submitted within 7 days of receiving the product.

  • The item must be unused, in its original packaging, and in the same condition you received it.

  • Proof of purchase (such as an order confirmation email or receipt) is required.

Return Process

  1. Contact us at [email protected] within 7 days of delivery.

  2. Include your order number, the reason for return, and clear photos (if the item is damaged or incorrect).

  3. Our support team will respond within 48 hours with return instructions.

  4. Once your return is approved, the item must be shipped back within 5 days of approval.

Refund Policy

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed within 7 business days.

  • Shipping fees (if any) are non-refundable.

Non-Returnable Items
The following items are not eligible for return:

  • Products marked as “Final Sale”

  • Items that have been used, altered, or damaged after delivery

  • Requests made beyond the 7-day return window

Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us at [email protected] within 48 hours of delivery. Be sure to include photos and your order details. We will arrange a replacement or refund at no extra cost.

Contact Us
For any questions or assistance regarding returns or refunds, please email [email protected].