Order Processing
All orders placed on Isla Plug are processed within 1–2 business days. You will receive an order confirmation via email once your purchase has been successfully placed. After processing, your order will be prepared for shipment.

Shipping Method
We exclusively offer Cash on Delivery (COD) for all orders worldwide. Your order will be delivered to your address by our logistics partners, and payment is collected in full upon arrival.

Order Tracking
Once your order is shipped, we will notify you via email or SMS (where applicable). Tracking details may be provided depending on the destination and available logistics services in your area.

Delivery Handling
Our team ensures that all items are securely packaged to prevent damage during transit. Please inspect your package upon arrival. If you notice any visible damage or tampering, contact us immediately at [email protected] with your order number and photos.

Missed Deliveries
If no one is available at the time of delivery, our courier partner will attempt to reach you via phone or reschedule the delivery. Multiple failed delivery attempts may result in order cancellation.

Order Updates
For any questions or concerns about your delivery, or to update delivery instructions, please contact us at [email protected]. Be sure to include your order number for faster service.

Contact Us
If you need further assistance regarding your shipment, please email [email protected].